{"id":1851,"date":"2022-10-01T19:21:00","date_gmt":"2022-10-01T23:21:00","guid":{"rendered":"https:\/\/live-coto.pantheonsite.io\/?post_type=resource&p=1851"},"modified":"2025-01-29T16:12:31","modified_gmt":"2025-01-29T21:12:31","slug":"client-wants-to-make-a-complaint-to-the-college","status":"publish","type":"resource","link":"https:\/\/www.coto.org\/resources\/client-wants-to-make-a-complaint-to-the-college\/","title":{"rendered":"Client wants to make a complaint to the College"},"content":{"rendered":"\n

Question:<\/strong> What should I do if my client tells me they want to make a complaint to the College?<\/em><\/p>\n\n\n\n

Answer:<\/strong> If a concern or issue arises during or after occupational therapy service delivery, your client may wish to make a complaint to the College about your conduct.<\/p>\n\n\n\n

As an occupational therapist, it is your responsibility, if your client requests it, to provide information about how to file a complaint with the College.<\/p>\n\n\n\n

The Occupational Therapy Act, 1991<\/a><\/em> states that it is an act of professional misconduct to fail \u201cto advise a client, a client\u2019s authorized representative or a member of the public, when requested, of his or her ability to file a complaint with the College and the procedure for doing so\u201d.<\/p>\n\n\n\n

Although you should not dissuade a client from filing a complaint with the College, you should try and resolve the issue with them when you have been made aware of any issue or concern. A client may not fully understand what will happen after an occupational therapy assessment is completed and may be surprised and upset with the outcome.<\/p>\n\n\n\n

Sometimes a client may have expectations that were not met. If you notice your client seems upset or withdrawn, consider if there is a way you can address and de-escalate the situation. Listen to your client in order to come to a resolution. Open and effective communication with your clients during and after service delivery is the best way to prevent a complaint.<\/p>\n\n\n\n

Read about the process for filing a complaint: How to Report Concerns or File a Complaint About an OT<\/a> <\/p>\n\n\n\n

You can also advise your client to contact College staff for more information. Our Investigations and Resolutions team can be reached at 416.214.1177 x 223.<\/p>\n","protected":false},"excerpt":{"rendered":"

Question: What should I do if my client tells me they want to make a complaint to the College? Answer: If a concern or issue arises during or after occupational therapy service delivery, your client may wish to make a complaint to the College about your conduct. As an occupational therapist, it is your responsibility, if your […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"advanced_seo_description":"Read the College of Occupational Therapists of Ontario's Q&A about when a client wants to make a complaint to the College.","jetpack_seo_html_title":"Client wants to make a complaint to the College | College of Occupational Therapists of Ontario","jetpack_seo_noindex":false,"footnotes":""},"resource-audience":[16,17],"resource-topic":[30,35],"resource-type":[12],"class_list":["post-1851","resource","type-resource","status-publish","hentry","resource-audience-public","resource-audience-registrants","resource-topic-complaints-investigations","resource-topic-working-as-an-ot","resource-type-q-and-a"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.coto.org\/wp-json\/wp\/v2\/resource\/1851","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.coto.org\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.coto.org\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/www.coto.org\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/www.coto.org\/wp-json\/wp\/v2\/resource\/1851\/revisions"}],"predecessor-version":[{"id":5036,"href":"https:\/\/www.coto.org\/wp-json\/wp\/v2\/resource\/1851\/revisions\/5036"}],"wp:attachment":[{"href":"https:\/\/www.coto.org\/wp-json\/wp\/v2\/media?parent=1851"}],"wp:term":[{"taxonomy":"resource-audience","embeddable":true,"href":"https:\/\/www.coto.org\/wp-json\/wp\/v2\/resource-audience?post=1851"},{"taxonomy":"resource-topic","embeddable":true,"href":"https:\/\/www.coto.org\/wp-json\/wp\/v2\/resource-topic?post=1851"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/www.coto.org\/wp-json\/wp\/v2\/resource-type?post=1851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}